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Lastly, email support has a response time of a maximum of 1 hour. However, sometimes, you might get a response later than that, meaning it's unsuitable for resolving urgent issues. Regardless, all channels are effective and provide helpful responses to help resolve any issue.
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However, the response time differs, affecting the kind of request suitable for a specific channel. For example, the dal vivo chat option has a response time of a maximum of 2 minutes; hence, they are ideal for resolving urgent issues.
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The platform uses a colour scheme of deep, mysterious purples and adventurous greens as the dominant, with golds and oranges as accents to highlight important information.